Bliss Haven Resorts is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
When you make an inquiry, booking, or contact us, we may collect:
- Name
- Email address
- Phone number
- Address
- Government-issued ID details (as required by law at the time of check-in)
- Payment and billing information
b. Booking and Stay Information
- Check-in and check-out dates
- Number of guests
- Property preferences
- Special requests
c. Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the site
2. How We Use Your Information
We use the collected information to:
- Process bookings and payments
- Provide customer support
- Communicate booking confirmations, updates, and offers
- Comply with legal and regulatory requirements
- Improve our website, services, and guest experience
- Prevent fraud and ensure security
3. Sharing of Information
We do not sell or rent your personal information. We may share your information only in the following situations:
- With service providers (payment processors, booking platforms, IT services) strictly for business operations
- With property owners or managers to fulfill your booking
- When required by law, government authorities, or regulatory bodies
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill booking and service purposes
- Comply with legal and tax obligations
- Resolve disputes
6. Your Rights
Depending on applicable Indian laws, you may have the right to:
- Access the personal information we hold about you
- Request correction or update of your information
- Withdraw consent for marketing communications
7. Cookies
Our website may use cookies to enhance user experience and analyze website traffic. You can choose to disable cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Contact Information
